30 public posts by other buyers describing the same pattern: a product defective on arrival, a return refused, and a referral to the brand’s service centre. The posts are linked, not copied.
These are other people’s accounts. They have not been checked, and some may have been resolved since they were posted. The descriptions below are neutral summaries, not the posters’ own titles. They are here to show that this case fits a pattern, not to prove any single claim.
Closest to this case: a Samsung product bought on Flipkart, then a dispute over return or replacement.
Return and replacement disputes on Flipkart for other products, including what Flipkart told the National Consumer Helpline.
Disputes with Samsung’s own service centres and its own store.
The same “go to the service centre” policy appears on Amazon too.