Emails

Hi xxxxxxxx, As per your request, Flipkart Trust Shield for your Samsung Galaxy Book3 Pro EVO AMOLED Intel Core i7 13th Gen 1360P (16 GB/1 TB SSD/Windows 11 Home) NP940XFG-KC5IN Thin and Light Laptop has been deactivated. We have initiated the refund of Rs.0.0.

Your return request has been received. Return requested on Jul 16, 2026. The seller is currently reviewing your return.

Thanks for your time on the call. We are sorry about issue faced of your order for Samsung Galaxy Book3 Pro EVO AMOLED. As discussed, I will be working closely with our internal team to help resolve your concern. Please be assured that I will get back to you with an update within the next 48 hours.

Thanks for your time on the call. We are sorry about issue faced of your order for Samsung Galaxy Book3 Pro EVO AMOLED. As discussed, Brand is ready to provide repair service kindly coordinate with the brand,

We have received your service request and are working on it and we request you to kindly share your product invoice.

This is in reference to your email dated 26/07/2026 and subsequent telephonic conversation we had regarding your complaint against Samsung product. If you face any challenges please let us know.

As per our latest records, we want to inform you that we have escalated your case with reference number 3101280367 to the Highest Level Escalation team. We will contact you soon and provide you the best possible resolution as per Samsung warranty guidelines. Therefore, we request you to kindly wait for the same.

We want to inform you that, your case has already been highlighted to our Highest-Level Escalation team with reference number 3101280367. Moreover, we have sent a reminder to the escalation team. They will contact you soon. Kindly wait for further response from their side.

We would like to inform you that the case is already running with the senior escalation team. The Highest-Level Escalation team is looking into the same and will proceed accordingly. Kindly wait for the next revert from the team. We have already sent a reminder to our team, and they will be looking into your case promptly. You can expect to hear from them as soon as possible.

We would like to inform you that your concern is being reviewed with the Management Escalation Team. However, to expedite the process we have sent a message to the concerned team on a priority basis to update about the status and get in touch with you at the earliest. We request you to kindly wait for the same and be available.

We would like to inform you that your matter has been taken up with our Highest-Level Escalation team with reference number 3101280367 and our team will contact you soon. We have sent a follow-up reminder to them regarding your situation. Currently, they are actively reviewing your concern and will reach out to you shortly.

This email is to acknowledge receipt of a complaint about your Samsung Handset bearing model number-NP940XFG-KC5IN. We have received your service request and are working on it. Further, we would like to request you to share the 6 side images of device.

We would like to inform you that the device has undergone through physical and technical inspection by our expert team, for the issue reported by you. We inform you that as per our conversation, we are issuing a refund to you via cheque amount Rs.79,366.00. We request you to kindly let us know when you would like to visit the service center.

Refund amount will be 79366/- only because Samsung has received this amount for the above mentioned model. Rest amount has been charged by concern platform. We will coordinate with service centre to pick the device from your place and proceed with further refund process. Please be informed that we can refund the amount in two modes only. First will through coupon (online/offline) & refund via cheque. Refund cheque process takes 8-10 working days to complete.

Please send me your bank details or a photo of your bank passbook front page; the name on the passbook must match the name on your device's invoice.

Following our phone conversation today, we kindly request that you submit the unit to our authorized service center. This step is necessary to begin the refund process, as the device must be connected to our system to verify all details before proceeding with the refund. As already discussed, a refund amount of Rs 79,366 will be processed via cheque, and we will ensure its delivery to your address.

This email is to reply to receipt of a complaint about your Samsung Handset Model Number NP940XFG-KC5IN. We would like to inform you that we have initiated the refund process as per your request, which includes the option to receive the refund via cheque. However, since you have stated that you will not visit the service center, we face a problem; it is mandatory to submit the device and its accessories to the service center for inspection before the refund process can begin. As you have refused to visit the service center, we regret to inform you that we will be unable to assist you further in this matter.

Your case with reference number 3101280367 was escalated to our team and was closed on 23-08-2026. As per the case history, you denied to submit your device which is mandatory according to guidelines.

Your case with reference number 3101280367 was escalated to our team and was closed on (23.08.2026). As per the case history, our escaltion team informed you to deposite the prodcut in service center.

I would like to inform you that we have now looped in the Service team for your service-related query. The team will check and revert to you accordingly. Please rest assured that your case is a priority for our team.

I have checked the records, and I can see that your case with reference number 3101280367 was closed on 23.08.2026. As per you case history, team requested to submit your device at service center so that we can proceed with further process but the same was denied by your side. I would like to inform you that, we can only provide you the resolution as per Samsung guidelines. However, I am sharing a request to our team to look into the case. The team will look into this and will contact you.

We have received a response from our team regarding the defective product received from the merchant. As per our team's revert, we request that you contact the merchant directly to initiate the refund and replacement process for the product. We are unable to raise a dispute on our end.

We have made a note of your request and are looking in the matter. We will revert to you about status of request on or before July 28, 2026.

We request you to share the response in below format to assist you further on register the chargeback for your transaction. Merchant communication proof, the Cardholder must attempt to resolve the dispute with the Merchant. Proof of what goods was expected and what goods was delivered. Proof which proves that the Cardholder must return Goods Or attempt to return goods, and merchant refused the return of the merchandise.

We are deeply concerned with the issues raised by you in your e-mail; we are looking into your issue. We will revert to you about status of request on or before July 31, 2026.

We inform you that your request for dispute in your credit card has been raised on July 29, 2026 with service request number SR1126342479. The request is expected to be processed within 28 weeks.

As per our telephonic conversation, we inform you that, whatever will be the bank decision on the request no financial charges will be levied. We inform you that, bank has given you that temporary credit on July 30, 2026.

We inform that, as per the revert received from the team concerned, dispute complaint SR1126342479 on July 29, 2026 for a transaction amount of Rs. 81237 with company name : Flipkart Internet P on September 29, 2026 has been declined for the refund by the merchant. Please check with the merchant for further information. We understand that apart from the Card Verification Value (CVV) and Expiry date on your credit card or OTP was used while doing the transaction, which is a second level authentication built in for online transactions done through Merchant Websites. You may further lodge a complaint with Cybercrime cell to assist you further.

We understand that you have approached the Office of RBI Ombudsman regarding your complaint. We submit that our team handling the RBI Ombudsman cases are working on your complaint. A reply addressing your complaint will be sent to you by our team.

We have raised Service Request Number SR1126342479 on June 29, 2026, towards which temporary credit was processed on July 30, 2026. Further, chargeback was raised on August 4, 2026, with the TAT (Turn Around Time) of 35 days as per VISA/Master guidelines. Further, we would further like to inform you that we have raised the pre arbitration once the chargeback was declined on August 19, 2026, as per the clarification received by the merchant/merchant's bank, the dispute has been declined by the merchant by providing the attached supporting documents on September 29, 2026. In view of the above, we are unable to accede to your request for reversal of the disputed amount. We also deny your request for providing compensation. Upon examination of the case, the Internal Ombudsman is satisfied with the response provided by the Bank.

In continuation of our e-mail dated October 16, 2026. We would like to share the merchant documents with you. Kindly find the attached.

We acknowledge the receipt of your complaint, we understand that you have referred the complaint to Banking Ombudsman (BO). Our official from the department concerned will revert to you.

Automated acknowledgement that the complaint has been registered.

Forwards the bank's reply and asks for the complainant's comments on or before 21 October 2026.

Please find attached the supporting documents provided by RE to Ombudsman Office.